Contact Us
Have a question or need assistance? We're here to help!
Get in Touch
Our support team is available to assist you with any questions or concerns you might have about SpinMark Lottery.
Email Support
Head Office
Level 12, 385 Bourke Street
Melbourne, VIC 3000
Phone Support
1800 355 455
Available 9am-6pm AEST, Monday to Friday
Live Chat
Available in your account dashboard
Available 24/7 for logged-in users
Support Hours
Our team is available to assist you during the following hours:
- Monday - Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
Send Us a Message
Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend using our phone support during business hours.
Can I update my contact information?
Yes, you can update your contact information at any time through your account settings. It's important to keep your information current to ensure you receive important notifications.
How can I provide feedback about the platform?
We welcome all feedback! You can use this contact form and select "Feedback" as the subject, or provide feedback directly through your account dashboard. Your insights help us improve our services.