Privacy Policy

At SpinMark Lottery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our platform, including:

• Personal Information: When you register for an account, we collect information such as your name, date of birth, email address, postal address, telephone number, and government-issued identification details to verify your identity and age.
• Financial Information: To process transactions, we collect payment information, including credit card details, bank account information, and transaction history.
• Usage Data: We automatically collect information about how you interact with our platform, including your browsing actions, game preferences, and activity patterns.
• Device Information: We collect information about the devices you use to access our platform, including IP address, browser type, operating system, and mobile device identifiers.
• Location Data: To comply with regional gambling regulations, we collect and verify your geographical location when you access our platform.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process transactions and administer your account
• To verify your identity and ensure you are eligible to use our services
• To comply with legal and regulatory requirements
• To monitor and prevent fraudulent activities or unauthorized access
• To provide customer support and respond to inquiries
• To send you important information regarding our services, changes to our terms, and policy updates
• To personalize your experience and deliver content and product offerings relevant to your interests

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Legal Basis	Example
Contract Performance	Processing necessary to provide our services as agreed when you register an account
Legal Obligation	Age verification and anti-money laundering checks required by Australian gambling regulations
Legitimate Interests	Improving our services, preventing fraud, and ensuring security of our platform
Consent	Marketing communications that you have explicitly opted into receiving

4. Disclosure of Your Information

We may disclose your personal information to the following parties:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Regulatory Authorities: Government and regulatory bodies, including gambling authorities, to comply with legal requirements.
• Business Partners: Trusted partners who help us provide and improve our services or who partner with us in offering joint promotions.
• Professional Advisors: Legal, financial, and other professional advisors in connection with corporate transactions or legal proceedings.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response procedures

Despite our efforts to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

6. Your Privacy Rights

Under Australian privacy laws, you have several rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information we hold about you.
• Erasure: In certain circumstances, you can request deletion of your personal information.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Data Portability: You can request transfer of your personal information to another service provider.
• Withdraw Consent: Where we rely on consent as the legal basis for processing, you can withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you while you use our platform. These technologies help us personalize content, provide social media features, analyze our traffic, and improve our services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• How long the information is needed to provide our services
• Whether there are legal or regulatory obligations that require us to keep the information
• Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including personal information, to Australia and process it there.